FAQ

Your hard drive will typically store all your files: Word docs, videos, photos… if that fails and you don’t have a backup , then it can cause serious issues. Hard drives have a limited lifetime, so firstly its’s important tat you always backup your important files. Using Microsoft One Drie, Server Shares (if you have one) or another cloud-based system means you’ll always have your documents available, should your hard drive disk fail. First (like with most computer rerrors), restart your computer, but if you need more help, then feel free to give us a call.

If you have stepped away from your computer for a while and you have found your screen has turned black, it’s likely just gone into sleep mode. Moving your mouse around will have it back up and running. If that is not the case, then click the power button to see if its turned on. You should also check the power cables if they are properly plugged in. Otherwise, get in touch with us for more assistance.

If you have a desktop computer, then you are most likely using an Optical mechanical mouse, and the most common reason for t acting erractically is because its dirty. Clean your mouse with a sanitizer wipe and if it’s acting erractically, then its likely to be defective and will need replacing. To confirm this, plug the mouse inti a different computer to see if it behaves the same way. It may be that the batteries need replacing, so it’s worth replacing them with new ones, to see if your mouse start working again, For the laptops mouse pad, the mouse pad drives may need updating. We are a call away.

Some times internet can fell super slow even after paying for High-Speed connection. This can be caused by a number of issues such as the distance between you and the router or too many connections on the network. Connecting to the router using ethernet cable often sorts issues caused by a weak WiFi signals. 

Safe Mode is used when there’s a system-critical problem that interferes with the normal operations of Windows, whilst still allowing it to load. You’ll want to turn safe mode on, so you can dome troubleshooting, and determine what the problem is. Your PC will work in safe mode, but will have limited functionality- you may experience screen resolution issues and won’t have internet access. For windows 7 – 10 safe mode, press and hold F8 whilst the computer is starting. That should bring up the Windows Advanced Option Menu. Use the arrow key to move down to Safe Mode and then press Enter.

Unfortunately, it’s a Myth that Mac are bulletproof against cyber-attacks, and they can get viruses. To prevent this, as a minimum you should invest in anti-virus software, and ensure your OS is kept up-to-date at all times.

Yes. A slow computer can be speeded up by upgrading certain components within it such as its storage drive, its RAM sticks or graphics card. Switching out a Hard Drive with a Solid-State Drive can improve the boot time of your computer from 2 min to about 10 secs.

Our charges vary depending on the problem at hand and the anticipated work load. We are only able to give a quotation once we have heard from you and accessed the problem.

Nothing is more annoying than when you are working hard to meet a deadline, and your computer suddenly crashes. There are so many reasons as to why your computer  may crash or freeze, and you may not know the reason why. Your best bet is to wait a few minutes to see if it sorts itself out and resumes as normal. If it doesn’t, open the Task Manager (Crl+Alt+Delete) to see which programme isn’t responding , and close it. If your computer still isn’t working, then restart it. If it fails completely, the give us a call.

A print queue is a list of all documents that are scheduled to be printed, and you’ll want to clear this if you no longer wat to print all of the documents. To clear print queue, simply locate your printer settings, and right click on the correct printer. You will then see list all documents which you can then right click and cancel.

One of the main reason why you can’t send/receive emails, is because your computer isn’t connected to the internet. If your connection isn’t the issue , then check your email servers isn’t encountering any issues-if that is the case, you’ll need to call us. Another common cause of not being able to send or receive emails, is if your emails are set to the offline mode. Reconnecting is simple: just click on the Send/Receive tab, and check if the Work Offline button is shaded. If so, you will need to click it to get your email back online.